"It is there, and you need it, so why do you not use it?" Achieving better adoption of AI systems by domain experts, in the case study of natural science research (2403.16895v1)

Abstract: AI is becoming ubiquitous in domains such as medicine and natural science research. However, when AI systems are implemented in practice, domain experts often refuse them. Low acceptance hinders effective human-AI collaboration, even when it is essential for progress. In natural science research, scientists' ineffective use of AI-enabled systems can impede them from analysing their data and advancing their research. We conducted an ethnographically informed study of 10 in-depth interviews with AI practitioners and natural scientists at the organisation facing low adoption of algorithmic systems. Results were consolidated into recommendations for better AI adoption: i) actively supporting experts during the initial stages of system use, ii) communicating the capabilities of a system in a user-relevant way, and iii) following predefined collaboration rules. We discuss the broader implications of our findings and expand on how our proposed requirements could support practitioners and experts across domains.