An Actionable Framework for Assessing Bias and Fairness in Large Language Model Use Cases

LLMs can exhibit bias in a variety of ways. Such biases can create or exacerbate unfair outcomes for certain groups within a protected attribute, including, but not limited to sex, race, sexual orientation, or age. This paper aims to provide a technical guide for practitioners to assess bias and fairness risks in LLM use cases. The main contribution of this work is a decision framework that allows practitioners to determine which metrics to use for a specific LLM use case. To achieve this, this study categorizes LLM bias and fairness risks, maps those risks to a taxonomy of LLM use cases, and then formally defines various metrics to assess each type of risk. As part of this work, several new bias and fairness metrics are introduced, including innovative counterfactual metrics as well as metrics based on stereotype classifiers. Instead of focusing solely on the model itself, the sensitivity of both prompt-risk and model-risk are taken into account by defining evaluations at the level of an LLM use case, characterized by a model and a population of prompts. Furthermore, because all of the evaluation metrics are calculated solely using the LLM output, the proposed framework is highly practical and easily actionable for practitioners.