LaMSUM: Amplifying Voices Against Harassment through LLM Guided Extractive Summarization of User Incident Reports (2406.15809v4)

Abstract: Citizen reporting platforms like Safe City in India help the public and authorities stay informed about sexual harassment incidents. However, the high volume of data shared on these platforms makes reviewing each individual case challenging. Therefore, a summarization algorithm capable of processing and understanding various Indian code-mixed languages is essential. In recent years, LLMs have shown exceptional performance in NLP tasks, including summarization. LLMs inherently produce abstractive summaries by paraphrasing the original text, while the generation of extractive summaries - selecting specific subsets from the original text - through LLMs remains largely unexplored. Moreover, LLMs have a limited context window size, restricting the amount of data that can be processed at once. We tackle these challenge by introducing LaMSUM, a novel multi-level framework designed to generate extractive summaries for large collections of Safe City posts using LLMs. LaMSUM integrates summarization with different voting methods to achieve robust summaries. Extensive evaluation using three popular LLMs (Llama, Mistral and GPT-4o) demonstrates that LaMSUM outperforms state-of-the-art extractive summarization methods for Safe City posts. Overall, this work represents one of the first attempts to achieve extractive summarization through LLMs, and is likely to support stakeholders by offering a comprehensive overview and enabling them to develop effective policies to minimize incidents of unwarranted harassment.