Multi-User Chat Assistant (MUCA): a Framework Using LLMs to Facilitate Group Conversations

Recent advancements in LLMs have provided a new avenue for chatbot development, while most existing research has primarily centered on single-user chatbots that focus on deciding "What" to answer after user inputs. In this paper, we identified that multi-user chatbots have more complex 3W design dimensions -- "What" to say, "When" to respond, and "Who" to answer. Additionally, we proposed Multi-User Chat Assistant (MUCA), which is an LLM-based framework for chatbots specifically designed for group discussions. MUCA consists of three main modules: Sub-topic Generator, Dialog Analyzer, and Utterance Strategies Arbitrator. These modules jointly determine suitable response contents, timings, and the appropriate recipients. To make the optimizing process for MUCA easier, we further propose an LLM-based Multi-User Simulator (MUS) that can mimic real user behavior. This enables faster simulation of a conversation between the chatbot and simulated users, making the early development of the chatbot framework much more efficient. MUCA demonstrates effectiveness, including appropriate chime-in timing, relevant content, and improving user engagement, in group conversations with a small to medium number of participants, as evidenced by case studies and experimental results from user studies.