Enhancing Empathetic and Emotion Support Dialogue Generation with Prophetic Commonsense Inference

The interest in Empathetic and Emotional Support conversations among the public has significantly increased. To offer more sensitive and understanding responses, leveraging commonsense knowledge has become a common strategy to better understand psychological aspects and causality. However, such commonsense inferences can be out of context and unable to predict upcoming dialogue themes, resulting in responses that lack coherence and empathy. To remedy this issue, we present Prophetic Commonsense Inference, an innovative paradigm for inferring commonsense knowledge. By harnessing the capabilities of LLMs in understanding dialogue and making commonsense deductions, we train tunable models to bridge the gap between past and potential future dialogues. Extensive experiments conducted on EmpatheticDialogues and Emotion Support Conversation show that equipping dialogue agents with our proposed prophetic commonsense inference significantly enhances the quality of their responses.