People's Perceptions Toward Bias and Related Concepts in Large Language Models: A Systematic Review (2309.14504v2)

Abstract: LLMs have brought breakthroughs in tasks including translation, summarization, information retrieval, and language generation, gaining growing interest in the CHI community. Meanwhile, the literature shows researchers' controversial perceptions about the efficacy, ethics, and intellectual abilities of LLMs. However, we do not know how people perceive LLMs that are pervasive in everyday tools, specifically regarding their experience with LLMs around bias, stereotypes, social norms, or safety. In this study, we conducted a systematic review to understand what empirical insights papers have gathered about people's perceptions toward LLMs. From a total of 231 retrieved papers, we full-text reviewed 15 papers that recruited human evaluators to assess their experiences with LLMs. We report different biases and related concepts investigated by these studies, four broader LLM application areas, the evaluators' perceptions toward LLMs' performances including advantages, biases, and conflicting perceptions, factors influencing these perceptions, and concerns about LLM applications.