Automatic Recognition of the General-Purpose Communicative Functions defined by the ISO 24617-2 Standard for Dialog Act Annotation

ISO 24617-2, the standard for dialog act annotation, defines a hierarchically organized set of general-purpose communicative functions. The automatic recognition of these functions, although practically unexplored, is relevant for a dialog system, since they provide cues regarding the intention behind the segments and how they should be interpreted. We explore the recognition of general-purpose communicative functions in the DialogBank, which is a reference set of dialogs annotated according to this standard. To do so, we propose adaptations of existing approaches to flat dialog act recognition that allow them to deal with the hierarchical classification problem. More specifically, we propose the use of a hierarchical network with cascading outputs and maximum a posteriori path estimation to predict the communicative function at each level of the hierarchy, preserve the dependencies between the functions in the path, and decide at which level to stop. Furthermore, since the amount of dialogs in the DialogBank is reduced, we rely on transfer learning processes to reduce overfitting and improve performance. The results of our experiments show that the hierarchical approach outperforms a flat one and that each of its components plays an important role towards the recognition of general-purpose communicative functions.